I'm sure most of you are familiar with PayPal, but maybe you haven't used it for yourself. Over the past few days Brendon and I have been in the middle of a money battle between someone who we sold a remote control car to.
The problems started on the night of my birthday (YIPPEEEEE), January 11. The buyer contacted us saying he never received the car. First, let me rewind a minute for you. The car was sold for $1,300. OKAY, so buyer says he never got the car. The tracking information provided by UPS stated that the car had been delivered on January 11 at 12pm. So now we begin a fun game of "who can send the most professionally condescending email."
January 11
Missing package per buyer; delivered package per UPS.
Buyer: "Uhh, can you make sure the address you sent it to is correct, the package didn't arrive."
Me: *sends screenshot of PayPal - and note he provided us with this alternate address outside of his PayPal account.*
Buyer: "Well, that's the right address. You should call UPS and see what's going on."
Me: "I can try tomorrow, did you check to see if it was delivered at your neighbors by mistake?"
Buyer: "Um, I get packages delivered here all the time with NO issues."
Well, shit can go wrong a time or two, no?
January 12
Me: "Has the package turned up?"
Buyer: "No, I'm going to check with my neighbor shortly. Have you called UPS yet?"
Me: "No. Let me know when you check with your neighbor."
Buyer: "Yeah, the neighbors don't have it."
*later in the evening*
I call UPS, give them specific information about the shipment, transaction numbers, blah blah blah. They ask for his phone number though which I don't have. I email him and wait for that and then I call UPS back once I have it. Hooray, a claim is now opened. They tell me that they have 8 days to locate the package and if it's not located within that time frame they will escalate it further.
*later still*
Copied straight from an email from the Buyer:
Just got off the phone with UPS and they said they will try a to locate the package and it could take up to 8 days. I still have to check with my neighbor when he gets home. Otherwise I'm not sure what else to do, hopefully they find it.
Okay great! We're on the same page, guy!
January 13
Buyer:Hi Leia,
Me: *confused*
Me: Well, if you think something criminal is going on then you should probably call the police, but you can update UPS if you want, but they will escalate it further if the package isn't found. I'm busy with work and school all day.
Liiiiiiiike what the hell is UPS gonna do bro? Call FedEx and say "oh yah, we've got a serial package thief on our hands!"
January 18
Buyer: Anything from UPS?
This time I just ignored him. I truthfully had no idea what he wanted from me or expected. I took it as he was thinking that UPS was solely going to update me and that I was withholding information from him. At this point they still had 2 days per their investigation parameters.
January 19
Me: Unfortunately I still haven't heard back from UPS, they still have another day open for their investigation where they will escalate it further. I can try to call later but I have to work so I can't guarantee that I'll have time.
And here's where shit gets twisted.
I get an email from PayPal saying a dispute has been filed regarding a missing package. And note, the shipping label was bought for $95 THROUGH PAYPAL. It had all the tracking information linked to the transaction! PayPal "loophole": the seller isn't protected in a case like this (where the merchandise is more than $750) unless you opt to have a signature at delivery. This is something I didn't realize until now.
SO, now my evening at work is thrown off kilter and I'm angry. Luckily I was working with Adam and I was able to step away to make some important calls. I call UPS where I'm told they don't have any new updates and that they still have until tomorrow. I try calling PayPal but nothing was seeming to connect me to a live human. Dead end for now. All I can do at the moment is electronically dispute the claim and stating 'why'.
UH BRO! THE TIME FOR UPS WASN'T EVEN EXPIRED! THEY HAD ONE MORE DAY! WHAT THE HELL ARE YOU THINKING?!
And now our PayPal balance is negative because what good is money sitting in PayPal? Most has been withdrawn and deposited elsewhere at this time. Now we have a 30 day window for the claim.
Last night, four days after the UPS investigation window is close I realize I haven't heard from them. So I give them a little jingle and what should they tell me? That the package had been located AND that the Buyer had acknowledge receipt ON JANUARY 19! The same day the PayPal dispute was filed. You fucking snake! I was suspicious the whole time! If you had the package why didn't you notify PayPal and resolve the dispute?
Ring, ring, ring OH PAYPAL! I'm wondering why the dispute is still open, I just got off the phone with UPS and they said the Buyer confirmed delivery of the package. "Well, this is great news! Anytime there is proof of delivery (which mind you, they had the whole time) it's sort of a done deal! To be impartial though, I have to send him an email to confirm this information and he has three days to respond. If we don't hear anything, it will be resolved in your favor."
*waiting*
Well, not one hour later did I get an email from PayPal saying the claim was resolved.. IN THE BUYER'S FAVOR?!?!?!?!!?!?WHAT?!?THE!!?DAMN!?HELL!?!?!?!?!?!?!!! Oh buyer, buyer, buyerrrrrrr! What are you trying to pull?
At this point it's 10pm. I'm pissed off and stressed and I don't have any episodes of Making a Murderer left. PayPal is closed, but hey UPS is still open so I give them a call back. When the claim through them was resolved a system generated letter was mailed to me showing the results. They told me it left on January 20 from their facility. And holy golden letter, it arrived in the mailbox today. I scanned it into PayPal today, called PayPal to verify they could see it, and filed an appeal. PayPal is still going back to the whole "$750 no signature" thing, but he said since the letter shows that the Buyer acknowledged and has his contact information it should be a done deal.
I said and what if you guys rule in his favor? Do you have people escalate things through other agencies? He said it doesn't usually come down to that but all I know is that this dude is on my shit list and Brendon has already confirmed the phone number for the police department in the Buyer's city. Ya know, steal from The Gap if you so feel inclined, but we don't have the means to pay for your scumbag shit.
Thanks for listening.
Leia
January 11
Missing package per buyer; delivered package per UPS.
Buyer: "Uhh, can you make sure the address you sent it to is correct, the package didn't arrive."
Me: *sends screenshot of PayPal - and note he provided us with this alternate address outside of his PayPal account.*
Buyer: "Well, that's the right address. You should call UPS and see what's going on."
Me: "I can try tomorrow, did you check to see if it was delivered at your neighbors by mistake?"
Buyer: "Um, I get packages delivered here all the time with NO issues."
Well, shit can go wrong a time or two, no?
January 12
Me: "Has the package turned up?"
Buyer: "No, I'm going to check with my neighbor shortly. Have you called UPS yet?"
Me: "No. Let me know when you check with your neighbor."
Buyer: "Yeah, the neighbors don't have it."
*later in the evening*
I call UPS, give them specific information about the shipment, transaction numbers, blah blah blah. They ask for his phone number though which I don't have. I email him and wait for that and then I call UPS back once I have it. Hooray, a claim is now opened. They tell me that they have 8 days to locate the package and if it's not located within that time frame they will escalate it further.
*later still*
Copied straight from an email from the Buyer:
Just got off the phone with UPS and they said they will try a to locate the package and it could take up to 8 days. I still have to check with my neighbor when he gets home. Otherwise I'm not sure what else to do, hopefully they find it.
Okay great! We're on the same page, guy!
January 13
Buyer:Hi Leia,
Doesn't look promising, I just got off the phone with my neighbor and he has a FED EX package that is missing that was supposed to be delivered on Monday. You might want to call UPS and tell them that. Also ask them what the outcome will be if they don't find the package.
Me: *confused*
Me: Well, if you think something criminal is going on then you should probably call the police, but you can update UPS if you want, but they will escalate it further if the package isn't found. I'm busy with work and school all day.
Liiiiiiiike what the hell is UPS gonna do bro? Call FedEx and say "oh yah, we've got a serial package thief on our hands!"
January 18
Buyer: Anything from UPS?
This time I just ignored him. I truthfully had no idea what he wanted from me or expected. I took it as he was thinking that UPS was solely going to update me and that I was withholding information from him. At this point they still had 2 days per their investigation parameters.
January 19
Me: Unfortunately I still haven't heard back from UPS, they still have another day open for their investigation where they will escalate it further. I can try to call later but I have to work so I can't guarantee that I'll have time.
And here's where shit gets twisted.
I get an email from PayPal saying a dispute has been filed regarding a missing package. And note, the shipping label was bought for $95 THROUGH PAYPAL. It had all the tracking information linked to the transaction! PayPal "loophole": the seller isn't protected in a case like this (where the merchandise is more than $750) unless you opt to have a signature at delivery. This is something I didn't realize until now.
SO, now my evening at work is thrown off kilter and I'm angry. Luckily I was working with Adam and I was able to step away to make some important calls. I call UPS where I'm told they don't have any new updates and that they still have until tomorrow. I try calling PayPal but nothing was seeming to connect me to a live human. Dead end for now. All I can do at the moment is electronically dispute the claim and stating 'why'.
UH BRO! THE TIME FOR UPS WASN'T EVEN EXPIRED! THEY HAD ONE MORE DAY! WHAT THE HELL ARE YOU THINKING?!
And now our PayPal balance is negative because what good is money sitting in PayPal? Most has been withdrawn and deposited elsewhere at this time. Now we have a 30 day window for the claim.
Last night, four days after the UPS investigation window is close I realize I haven't heard from them. So I give them a little jingle and what should they tell me? That the package had been located AND that the Buyer had acknowledge receipt ON JANUARY 19! The same day the PayPal dispute was filed. You fucking snake! I was suspicious the whole time! If you had the package why didn't you notify PayPal and resolve the dispute?
Ring, ring, ring OH PAYPAL! I'm wondering why the dispute is still open, I just got off the phone with UPS and they said the Buyer confirmed delivery of the package. "Well, this is great news! Anytime there is proof of delivery (which mind you, they had the whole time) it's sort of a done deal! To be impartial though, I have to send him an email to confirm this information and he has three days to respond. If we don't hear anything, it will be resolved in your favor."
*waiting*
Well, not one hour later did I get an email from PayPal saying the claim was resolved.. IN THE BUYER'S FAVOR?!?!?!?!!?!?WHAT?!?THE!!?DAMN!?HELL!?!?!?!?!?!?!!! Oh buyer, buyer, buyerrrrrrr! What are you trying to pull?
At this point it's 10pm. I'm pissed off and stressed and I don't have any episodes of Making a Murderer left. PayPal is closed, but hey UPS is still open so I give them a call back. When the claim through them was resolved a system generated letter was mailed to me showing the results. They told me it left on January 20 from their facility. And holy golden letter, it arrived in the mailbox today. I scanned it into PayPal today, called PayPal to verify they could see it, and filed an appeal. PayPal is still going back to the whole "$750 no signature" thing, but he said since the letter shows that the Buyer acknowledged and has his contact information it should be a done deal.
I said and what if you guys rule in his favor? Do you have people escalate things through other agencies? He said it doesn't usually come down to that but all I know is that this dude is on my shit list and Brendon has already confirmed the phone number for the police department in the Buyer's city. Ya know, steal from The Gap if you so feel inclined, but we don't have the means to pay for your scumbag shit.
Thanks for listening.
Leia
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